Policies


Massage Therapy Policies for Heart Space Massage & Bodywork

Welcome to Heart Space Massage & Bodywork! Please take a moment to review our policies, which are designed to ensure a seamless, professional, and positive experience for all clients.

Scheduling and Booking

  • Appointments: All sessions are by appointment only. Appointments can be booked online or by phone.

  • Confirmation: You will receive a confirmation email or text upon booking and a reminder before your session.

  • Waitlist: If your preferred time is unavailable, you may join the waitlist, and we will notify you if an opening becomes available.  Please email, text or call us directly to get on this waitlist

Cancellation and Rescheduling Policy

  • Notice Requirement: Please provide at least 24 hours’ notice for cancellations or rescheduling.

  • Late Cancellations and No-Shows: Appointments canceled within 24 hours or missed without notice will be charged 100% of the session fee, depending on circumstances.

  • Emergency Exceptions: We understand that emergencies happen and may waive fees on a case-by-case basis.

Late Arrival Policy

  • Session Adjustment: Arriving late will shorten your session time to accommodate the next client. Full session payment will still apply.

  • Late Arrival Cut-Off: If you arrive more than 15 minutes late, we may need to reschedule your appointment, and a cancellation fee will apply.

Payment Policy

  • Accepted Payments: We accept cash, credit/debit cards, and mobile payment apps including Venmo & Apple Pay

  • Refund Policy: Payments for missed or late-canceled appointments are non-refundable.

Health and Safety

  • Client Health: Please inform us of any illnesses, injuries, or medical conditions before your session. We reserve the right to reschedule appointments if a client is unwell to ensure the health and safety of all clients.

  • Hygiene: Clients are expected to arrive clean and ready for their session.

Scope of Practice

  • Professional Services: All massages are strictly professional, therapeutic, and tailored to individual needs.

  • Limitations: Massage therapy is not a replacement for medical treatment. If you have a serious condition, consult your healthcare provider before booking.

Client Consent

  • Intake Forms: New clients must complete an intake form before their first session.

  • Personalized Treatments: Treatments are tailored to your specific needs and preferences. Communicate any adjustments or feedback during your session.

Age Requirements

  • Minimum Age: Clients must be 18 or older. Minors may receive massage therapy only with parental consent and must have a parent or guardian present.

Gratuity Policy

Gratuities are appreciated but not required. If you’d like to express your gratitude, tips of 15-25% are customary.

Session Etiquette

  • Draping Policy: Professional draping will be used to ensure your comfort and privacy during the session.

  • Behavior Policy: Inappropriate or disrespectful behavior will result in the immediate termination of the session, and full payment will be required.

On-Site Chair Massage

  • Group Sessions: A minimum of 1 hour of total booking is required for on-site chair massage.

  • Travel Fees: Travel fees may apply for locations outside a certain radius.

  • Setup: Please ensure space for a chair and a clean, quiet area for the massage.

Gift Certificates and Packages

  • Expiration: Gift certificates and pre-paid packages are valid for 1 year from the date of purchase.

  • Transferability: Certificates are non-refundable but can be transferred to another individual.

Complimentary Enhancements

Enjoy optional enhancements during your session, such as aromatherapy, cupping, ghu-sha, percussion guns, hot stones, heat packs, hot towels, and/or CBD applications, at no additional charge. Discuss these preferences during your intake process to further personalize your treatment.

Privacy Policy

We value your privacy. All personal information shared during intake and treatment sessions is kept strictly confidential.

Contact Information

For questions or concerns, please contact us:

  • Phone: 505-595-8162

  • Email: Heartspacemb@gmail.com

Thank you for trusting Heart Space Massage & Bodywork. We are honored to support your physical and emotional well-being and look forward to working with you on your wellness journey!